Terms of service

TERMS AND CONDITIONS FOR USING OUR WEBSITE

1. The terms and conditions set out below are to be applied to the use of this website. By using this website, you agree to be bound by these terms and conditions. If you do not agree to be bound by these terms and conditions, you may not use this website.

2. In these terms and conditions, the expressions “we”, “us” and “our” are a reference to ‘The Palm’.

TERMS OF SALE

1. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

2. We will communicate acceptance of your offer after we receive confirmation of your payment being processed. We will send you an acknowledgement e-mail confirming acceptance of your order.

3. Please note, all purchases on sale items (items purchased at a discount of more than 20%) are eligible for exchange only. Exchanges will honour the value paid at checkout after discounts, excluding shipping fees. Customers are responsible for any additional costs required to exchange the item.

4. All items marked as final sale are not eligible for return or exchange, unless deemed faulty.

PRICING

1. All prices stated on the website are in Australian Dollars (AUD).

2. If you are purchasing from overseas, we will bill any credit card in Australian dollars and your card company will convert the charges for you.

BUYING ONLINE

1. To make a purchase from our website, you must be 18 years of age or over, or have obtained the consent of your parent or guardian if you are under 18 years of age.

2. All purchases must be for personal use only. For wholesale enquiries please contact hello@thepalm.au for further information.

3. Please note, all purchases on final sale items are final. We do not accept returns or exchanges of any kind, on final sale items unless deemed faulty.

4. Please note, a discount code is only valid for a single transaction, and may not be used in conjunction with any other discounts or markdowns. Only one discount or coupon code can be used per order.

5. Any refunds that are granted will be issued for the full purchase price of the hat / product only, less shipping, as this cost has already been expended when shipping the original order out to you (unless deemed faulty).

6. Please note, all discount codes, sales and promotions exclude new collections unless explicitly mentioned otherwise.

ELECTRONIC TRANSACTION

Pursuant to the Electronic Transactions (Queensland) Act 2001 (Qld), the parties consent to this Contract being provided to each other by electronic communication.

DELIVERY

1.We will use reasonable efforts to deliver your order as soon as commercially practicable. The delivery of your order to the carrier is deemed to be a delivery of the products to you.

RISK

The products covered by each contract (i.e. accepted order) are at your risk upon delivery of the order to the carrier.

TITLE TRANSFER

Unless otherwise provided in a contract with you, ownership of the products you purchase covered by the contract shall vest in, or be transferred to you at the time your order and payment is submitted on our website and we communicate acceptance.

PURCHASE PRICE INCLUDES GST

1. All prices on the website include GST. All Australian domestic customers and deliveries sent to Australian delivery addresses will be subject to Australian GST as that term is defined under the GST Act.

2. The current rate of Australian GST is 10%.

3. When the goods are exported (i.e. sent to a delivery address outside Australia) then the GST component of the price will be removed and the export price will be exclusive of GST.